Customer support and customer success are two sides of the same coin. Both are critical to the business, and both are at their best when they are being strategic and proactive rather than tactical and reactive. A positive support experience is linked to higher renewal rates, so it makes simple sense for success teams to [...]
For years, the death of technology professional services has been greatly exaggerated. It was nearly common knowledge that professional services was on its way to the dustbin of history, made obsolete by the rapid advancement of cloud technology and the swallowing of everything by software, managed services, and customer success. But more recent trends and [...]
The macro-economic data tends to indicate that 2023 could be a difficult year for at least some companies, yet at the same time, customer retention and net revenue growth will remain ambitions for the majority of businesses. How can Customer Success Management contribute to business success in 2023? Direct link to the Live Room - https://event.webinarjam.com/go/live/297/ryr5pcmluqs6sl
Does your CS team struggle to get your customers to take the actions necessary to drive adoption and achieve clear, measurable outcomes? Despite your CSM's best efforts, do your customers ignore emails, skip meetings, neglect to complete action items, or otherwise sabotage their own success (and yours)? In this session, you will learn how to [...]
Thursday, December 15, 2022 11:00am - 12:00pm ET Host: TBD Topic: TBD REGISTER NOW ---------- Are you in CS Operations and are building and scaling customer success at B2B SaaS companies? Whether you are experienced or new to the role, we can all learn from each other. Our sessions focus on two main goals to [...]
Welcome to DeepTarget's Customer Success Webinar designed specifically for YOU! Thirty minutes packed with industry insights and DeepTarget helpful hints to maximize your member/customer engagement. Make sure and sign up for all our customer success webinars at deeptarget.com/webinars.
Professional services organizations have been on a growth trajectory over the last few years. However, with economic headwinds on the horizon, it has become imperative for professional services organizations to proactively prepare themselves to manage growth and profits in the turbulent economic conditions ahead. According to TSIA, even though 73% of B2B technology companies expect [...]
Understanding what it means to have a service orientation, and mastering the fundamentals of service are critical to people in Customer Service, Customer Support and Customer Success, but also on sales, marketing, finance and HR. Join LinkedIn Learning Instructors Chris Croft (Customer Service Mastery https://bit.ly/3SF01IA )and Robbie Kellman Baxter (Develop a Service Orientation https://bit.ly/3fspS8l ) [...]
We are often told by our students that they are tasked with getting in front of more senior business decision makers and holding more business outcomes-relevant conversations with those BDMs. We believe that this is a great thing to aspire to… but how is it achieved? Join our CEO and award-winning author Rick Adams as [...]
During this Master Class, guest Emilia D’Anzica, Author and the Founder and Managing Partner of Growth Molecules™, will join us for a highly interactive and high impact power workshop on success planning. Companies are becoming hyper-focused on protecting their current customers as we go into 2023 with uncertain economic times. One of the best ways to do this is [...]