Welcome to the Second Annual Success Summit: A conference focused on the latest trends, strategies and techniques to drive customer success, where you'll gain valuable insights, knowledge, and strategies to take your career to the next level. Whether you're looking to land a job as a customer success manager or you're a seasoned professional looking [...]
What is the Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges. Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth. Speakers [...]
Driving excellence in customer success "Customer Success Collective couldn't have done a more amazing job creating a CS community that's modern, collaborative and representation from some of the smartest leaders in customer success. Can't wait for the next event!" Co-Founder & CEO, Catalyst What is the Customer Success Festival? Whether you’re tackling onboarding, churn [...]
ABOUT THE PRACTICAL CSM FRAMEWORK SERIES The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases and provides a pre-created set of responses to the most common challenges faced by the CS professional within each phase. Each response is [...]
A shift at the top of your customer's team is the single biggest predictor of customer churn. But it doesn't have to be that way! In this webinar, Ali Cudby of Alignmint Growth Strategies, will share the proven formula for successfully navigating this key inflection point, and turning it into a moment to win a [...]
Join us March 15, 2023 11:00 AM PT / 2:00 PM ET If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you. In 2023, we are clearly operating in uncharted territory. Traditional business models are being disrupted, a new post-pandemic workplace [...]
As a customer success leader you’re faced with an interesting dilemma - company leadership is looking at you for ways to maintain or increase retention rates, without significantly scaling your CS teams. The most innovative companies understand the value of a digital customer success strategy, and how it benefits all customers, not just the smallest [...]
Join us March 21, 2023 11:00 AM PT / 2:00 PM ET Talent worldwide agrees: services businesses that demonstrate strong leadership and provide a stable working environment are the most appealing. Striking new evidence suggests that employees are increasingly focused on being part of a culture that has a strong handle on its future. Attend [...]
Join us March 22, 2023 11:00 AM PT / 2:00 PM ET With services revenue dominating the technology industry as responsibility for customer outcomes shifts to suppliers, it’s never been more important to get your service offers right. However, robust services portfolio management process is rare. Product management and marketing remain focused on technology, and [...]
Our guest for March needs no introduction for the vast majority of CS professionals, because it's none other than Nick Mehta, CEO at Gainsight. Nick is ones of the CS world's top superstars, and Gainsight has led the way in CS software since its inception back in 2014. Join Nick and our CEO and expert [...]