How are Customer Success leaders measuring success? What are CS team's top priorities today? When are CS teams adding operations? Get answers to these questions and more in the third annual CS Leadership Study conducted by Churnzero and ESG with support from Higher Logic Vanilla and involve.ai. This year's report features insights from more than 1,000 [...]
Presented by Serkan Ibrahim, VP Europe at Kore.ai and Wayne Butterfield, Global Head of Intelligent Automation Solutions About this talk Traditional Conversational AI Pilot's are failing to be productionised at an exponential rate. In this session Serkan Ibrahim, VP Europe at Kore.ai and Wayne Butterfield, Global Head of Intelligent Automation Solutions, ISG, seek to uncover [...]
ABOUT COFFEE BAR CONVERSATIONS Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly relevant at that time, or one in which the guest being interviewed has [...]
Join us on October 27, 2022 11:00 AM PT / 2:00 PM ET TSIA tracks an index of fifty of the largest, publicly traded, global providers of technology services named The Technology and Services 50. TSIA also tracks an index of forty of the largest born in the cloud companies named the TSIA Cloud 40. [...]
During this webinar our Customer Success Team will provide an array of valuable and informative best practice recommendations for the successful management of your Contact database. This session will cover: • Tips and Tricks of the Contact Upload file • Contact Self-Management • Are any Contacts unreachable during a critical event? • What Upload Options [...]
Onboarding is one of the most critical parts of making sure your customer journey is launched well, but how do you know if your program has everything you need to make that happen? Join us on Monday, October 31 at 11 am ET to walk through the areas of the onboarding journey that can open [...]
Forms of employee recognition and rewards have been a part of organizations for over a century to improve employee engagement and retention. Over the decades, approaches have been modernized and companies are implementing more holistic recognition strategies to improve the overall employee experience. This session will share combined experiences and learnings from hundreds of organizations [...]
Join us November 2, 2022 11:00 AM PT / 2:00 PM ET The sales motion doesn’t stop with the sale. In a subscription-fueled XaaS world, landing the deal is just the start. What you do throughout the customer lifecycle has a massive impact on your growth and profitability. That’s why TSIA tells our members that [...]
🗓 Date: November 3-4, 2022 📍 Location: Sydney What is the Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges. Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and [...]
While companies have positioned customer success as a proactive team and customer support as a reactive team, recent data shows that’s actually not the case. In fact, 36% of support incidents relate to customers asking how to use product features or capabilities, indicating gaps in customer training and onboarding. In reality, both teams offer frontline [...]