Operationalizing and optimizing your CS organization can take many forms. How do you want to take advantage of technology? Where can you add digital touchpoints? And where is the human element truly needed? Join us as we discuss how you can create a bionic CS organization and learn how: Where to use digital vs human touchpoints What [...]
Sponsored by: Gainsight Join us October 26, 2022 11:00 AM PT / 2:00 PM ET With current market conditions, some of the best companies are asking their customers what more can we do to help? Join us on October 26 to hear Gainsight’s Senior Director of Customer Success, Mike Maday, as he sits down with [...]
How are Customer Success leaders measuring success? What are CS team's top priorities today? When are CS teams adding operations? Get answers to these questions and more in the third annual CS Leadership Study conducted by Churnzero and ESG with support from Higher Logic Vanilla and involve.ai. This year's report features insights from more than 1,000 [...]
Presented by Serkan Ibrahim, VP Europe at Kore.ai and Wayne Butterfield, Global Head of Intelligent Automation Solutions About this talk Traditional Conversational AI Pilot's are failing to be productionised at an exponential rate. In this session Serkan Ibrahim, VP Europe at Kore.ai and Wayne Butterfield, Global Head of Intelligent Automation Solutions, ISG, seek to uncover [...]
ABOUT COFFEE BAR CONVERSATIONS Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly relevant at that time, or one in which the guest being interviewed has [...]
Join us on October 27, 2022 11:00 AM PT / 2:00 PM ET TSIA tracks an index of fifty of the largest, publicly traded, global providers of technology services named The Technology and Services 50. TSIA also tracks an index of forty of the largest born in the cloud companies named the TSIA Cloud 40. [...]
During this webinar our Customer Success Team will provide an array of valuable and informative best practice recommendations for the successful management of your Contact database. This session will cover: • Tips and Tricks of the Contact Upload file • Contact Self-Management • Are any Contacts unreachable during a critical event? • What Upload Options [...]
Onboarding is one of the most critical parts of making sure your customer journey is launched well, but how do you know if your program has everything you need to make that happen? Join us on Monday, October 31 at 11 am ET to walk through the areas of the onboarding journey that can open [...]
Forms of employee recognition and rewards have been a part of organizations for over a century to improve employee engagement and retention. Over the decades, approaches have been modernized and companies are implementing more holistic recognition strategies to improve the overall employee experience. This session will share combined experiences and learnings from hundreds of organizations [...]
Join us November 2, 2022 11:00 AM PT / 2:00 PM ET The sales motion doesn’t stop with the sale. In a subscription-fueled XaaS world, landing the deal is just the start. What you do throughout the customer lifecycle has a massive impact on your growth and profitability. That’s why TSIA tells our members that [...]