CS has a seat at the table. Now it's time to take the lead. New challenges CS leaders face: - New limits on headcount and budget - Pressure to increase net revenue retention - Siloed and inaccurate customer data - Limited CS operations resources - Lack of visibility into which strategies are working and which [...]
Inflection points and wild cards continually threaten to shake up industries. However, future-fit organizations survive disruption by actively sensing and responding to changes. Still, more than 60% of organizations do not have a formal process for this type of trendspotting, according to a Gartner survey. Executives who are not adequately trendspotting already likely will miss [...]
Presented by Alan Mc Glinchey, Intercom | Abby Olorunnife, Linktree | Dmitry Olenov, Lokalise | Miguel Caetano, Lokalise About this talk In this webinar, we will dig into customer support localization or, as they say in the UK/Ireland/Australia, localization! We will be joined by an excellent panel of guests: Abby Olorunnife, Customer Communications Specialist at [...]
2022 CS100 Summit As in years past, the 2022 CS100 Summit will be held at the amazing Sundance Mountain Resort on September 27-29, 2022. ***CS100 topics and networking opportunities are designed for leaders of customer success teams and executives. If you are a customer success leader, this is your event.*** 2022 CS100 Summit Venue Sundance Mountain [...]
We'll look at effective ways to follow-up with customers. We'll also demo the follow-up tool included in every sales training subscription. About this event In this webinar, you'll learn easy and effective ways to follow up with your customers. You'll also learn to use the customer follow-up tool included in your Furniture Sales Training subscription. [...]
The long-term success of your business, and your ability to drive market-leading Net Dollar Retention, depends on your ability to retain and grow your current customer base. As the value center of your recurring revenue business, Customer Success plays a crucial role in powering this growth engine. To unlock the potential of this organization, and [...]
How do you get the coverage model right for Customer Success as you grow? Is it possible to do more Customer Success with the same resources? Can we scale effectively AND improve the customer experience? Join our webinar with special guest Natascha Evans, VP Global Enterprise Customer Success at Salesloft. Agenda 1. Common challenges in coverage as [...]
Everyone knows that CSMs need a good range of soft skills to be able to perform their role, but what are "soft skills", and which ones are the most important for CSMs to have mastered? Join award-winning author, speaker, and Customer Success trainer Rick Adams as he provides a detailed description of the exact knowledge, [...]
How Organizations are Future-Proofing Business by Harnessing Company and Employee Knowledge // Live Wednesday, September 28 at 9am PT/ 12pm ET Knowledge should be a strategic advantage for your business. The collective knowledge of your organization and its people fuels innovation, improves operations, and helps shape the customer experience. Yet many organizations struggle to capture, preserve, share, [...]
Customer retention directly affects organizations’ growth strategy. Over half of customers seriously consider suppliers other than the incumbent as their renewal or repurchase dates approach. Chief sales officers (CSOs) often underestimate the customer success team’s impact in guiding customers to current value realization and its potential to drive growth. CSOs need seamless interaction partnerships between [...]