AI is increasingly part of the customer success conversation, but for many teams and leaders, it’s still early, and the impact is hard to explain. Join Gainsight alumnus Rod Cherkas, CEO of strategy consulting firm HelloCCO and author of The Chief Customer Officer Playbook, Josh Schacter, SVP of Strategy and Market Development at Gainsight, and Casandra [...]

In this unfiltered conversation, John Bishara from Seismic will share how adopting an AI-native CRM transformed their customer service operations, delivering faster resolutions at lower cost. You’ll also hear from our experts on why service teams get stuck in fragmented workflows and manual triage, and how AI agents are changing the experience by resolving issues [...]

In this live session, we’ll go behind freshly released data to unpack what’s really changing, and why digital customer success, education, and community are moving from supporting roles to center stage in 2026. You’ll hear directly from leaders actively changing how teams are structured, how community-led education works, and how success is measured in practice. [...]