Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the customer to attain its desired or required outcomes from the products and services it has purchased [...]
Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up and coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly relevant at that time, or one in which the guest being interviewed has a special [...]
RYG | Leadership Hour - Charlotte Join us for a happy hour and meeting of Customer Success leaders in the Charlotte area hosted by ChurnZero & Untappd About this event Join us for an in-person happy hour and meeting of Customer Success leaders in the Charlotte area hosted by ChurnZero & Untappd. At RYG Leadership [...]
This event aims to shine a light on everything SaaS from investment, growth, marketing reducing churn, and creating a powerful product with a competitive advantage. Essentially we are creating a platform to help educate SaaS leaders make sense of the key components needed to ensure a successful career/SaaS product.
A CSM for all customers! A lofty goal for sure...but in reality, we know this can't be. But how do we make sure customers still get the care they need? Join Angie DeLaRosa, Senior Manager of Customer Success at NAVEX, to hear what it takes to make that transition by learning how to: Transition existing [...]
The world’s first awards ceremony dedicated to the customer success profession. Launching in London on June 15th 2022 Coming to the United States in late 2022 Nominations for the 2022 EMEA awards are now closed and the shortlist has been announced. Join your peers at the award ceremony! Customer Success Excellence EMEA Awards Ceremony 2022 [...]
Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the customer to attain its desired or required outcomes from the products and services it has purchased [...]
In June 2022, Customer Success Festival will assemble customer success champions from the world's largest companies and most exciting startups in Las Vegas to share success stories, experiences and challenges of CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.
Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up and coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly relevant at that time, or one in which the guest being interviewed has a special [...]
About this talk "If you can measure it you can manage it.” These are words of wisdom often repeated in the business world. Yet, frequently there is confusion about what is important to measure and even what the common definition of measurement should be. In this interactive webinar, Jack Johnson, VP of Research for the [...]