Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the customer to attain its desired or required outcomes from the products and services it has purchased [...]
Totango is launching a Customer Success Creator Community and we want you involved! About this event The Totango CS Creator Community is a diverse group of professionals committed to learning, sharing, and developing customer success best practices that will shape the future of the CS industry. Join us for a short call to learn about [...]
Customer success managers (CSMs) are critical in the daily interactions with their customers. But what metrics and dashboards has your organization put in front of them to ensure they are running their book of business with great success? Customer success executives also need to have the most current and most relevant KPIs, metrics, and health [...]
Wednesday, August 24, 2022, 2:00 - 3:00 PM EDT As a Customer Success Manager (CSM), if you feel overwhelmed, overworked, and constantly playing catch up, you are not alone. Many thought leaders in our space say, "you need to be proactive, not reactive", yet there is very little advice on specifically HOW to do this. [...]
Artificial Intelligence - AI - is without a doubt on the rise, and is often found in the news right now, with debates around what AI really means for humanity and whether AI is truly "intelligent" or even perhaps "alive" and "conscious" and if so what that might mean for it and for humans. Leaving [...]
Agenda With less than half a year left until the end of the year, it's time to asses where you are standing and what else needs to be done to reach the 2022 target. In this webinar we will share best practices and go through real life examples. Some of the topics we will cover: Key [...]
Manufacturers worldwide are looking to gain a competitive advantage in 2022 by enhancing their customer service. They are rethinking how they interact with their customers to ensure a digital-first service experience and a proactive approach that builds customer confidence. But how can manufacturers identify strategic priorities and investments for the year ahead? Join this webinar [...]
What is the Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges. Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth.
Today, support teams are navigating an increasingly demanding support landscape. Automation supercharges support, empowering teams to provide personal support at scale without overstretching your team. In this webinar, we’ll show you how to introduce customer support automation with Intercom’s conversational support funnel framework and explain how Intercom’s customers improved support efficiency with automation. You’ll discover: [...]
For most businesses, finding brand new customers can be an expensive and time-consuming activity, especially during economic downturns where new customer growth can be hard to achieve. That being the case, what can the Customer Success Team do during difficult times to help the business stay afloat and remain profitable and perhaps even continue to [...]