At first, it feels efficient to run Partner Success inside Customer Success. Then the partner channel grows and everything gets blurry: who owns onboarding, enablement, renewals, expansions, and escalations? Partners ramp slower. CS gets pulled into channel firefighting. Customers feel the gaps. On Friday, March 13, 2026, at 12:00 PM ET, Ella Eng will discuss [...]
Are your revenue teams fully aligned with your buyer’s journey? 💰 Disconnected systems, rigid processes, and slow response times aren’t just frustrating buyers - they’re leaving revenue on the table. In this complimentary live session with LeanData, we share how RevOps leaders are aligning revenue, marketing, and sales operations teams around the buyer journey. Gain practical insights [...]
AI is increasingly part of the customer success conversation, but for many teams and leaders, it’s still early, and the impact is hard to explain. Join Gainsight alumnus Rod Cherkas, CEO of strategy consulting firm HelloCCO and author of The Chief Customer Officer Playbook, Josh Schacter, SVP of Strategy and Market Development at Gainsight, and Casandra [...]