TSIA tracks an index of fifty of the largest, publicly traded, global providers of technology services named The Technology and Services 50. TSIA also tracks an index of forty of the largest born in the cloud companies named the TSIA Cloud 40. Join Thomas Lah, TSIA’s Executive Director and Executive Vice President, for this 1-hour [...]
“Why are customers leaving our store without buying anything? How do we increase the average order size on takeout orders?” Imagine asking your customers these questions directly and getting real feedback – in seconds. With so many reviews and feedback spread out across channels, this approach isn't feasible. Until now. AI can analyze thousands of [...]
Maintaining a high level of team productivity is crucial, and disengagement can pose a significant obstacle. Employee engagement and customer experience are intertwined, and recognizing early signs of disengagement is key to preventing its negative impact. So, how can you identify these signs before they become a problem? By boosting employee engagement and well-being through [...]
Optimizing your professional services organization is becoming increasingly challenging. The need to keep the lights on (face and solve traditional professional services challenges) continues alongside the growing need to adapt to emerging industry transformation trends, such as organizational convergence and artificial intelligence (AI). This is the fundamental dilemma faced by professional services organizations today. It [...]
On Feb 1st at 2pm GMT Looking to diversify your CS Team in 2024? With the CS landscape undergoing a huge shift it can be overwhelming to know where to start or what to prioritise. Join our upcoming webinar with Remco de Vries, Global VP, Gainsight and Stijn Smet, Head of CS at Whale as they talk through key [...]
Get ready for an exciting online event where customer success professionals from around the world come together to connect, learn, and grow. The Virtual Customer Success Network is the ultimate platform for sharing insights, best practices, and strategies to drive customer success. Starting on Tue Oct 03 2023, at 17:00:00 GMT+0100 (British Summer Time), this event will [...]
AI isn't just a trend; it's akin to witnessing the dawn of the Internet. But data-backed research for successful adoption is elusive. TSIA World INTERACT is the only conference to present data around what works and what doesn't when it comes to AI and your business models. This special 15-minute online event provides an overview [...]
Join us on Thursday at 1pm ET, February 8, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant [...]
The Shift-Left strategy is set to continue its upward trajectory as one of the key trends for Customer Support in 2024. This proactive approach involves the early identification and resolution of potential issues, enhancing customer satisfaction while simultaneously reducing the reliance on time-consuming and costly assisted service interactions. Empowering customers with self-service tools serves as [...]
Join us as we celebrate 15 years of Oracle Engineered Systems, showcasing customer success stories and the diverse range of use cases that have shaped this remarkable journey of technology innovation. At this event, we'll delve into how data can help transform and improve our customers organizations: Gain insights into data-driven strategic decision-making, leveraging Oracle [...]