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SALES AND CUSTOMER SUCCESS: ALIGNING FOR GROWTH

Too often, Sales and Customer Success teams find themselves operating in silos with limited cooperation. However, both parties have responsibility for growing the customer. without clearly defined and coordinated goals, roles, and compensation plans, the go to market motion will be inefficient. At worst, it can be completely broken, with Sales and Customer Success practitioners [...]

Event Fee:
Free
Event Location:
Virtual
Event Host:
Partner

Women in CS Power-Up Masterclasses

Join us for a series of practical masterclasses hosted by Gainsight and Women in Customer Success! Register Today

Event Fee:
Free
Event Location:
Virtual
Event Host:
Partner

Get Plugged In To What Powers Engaging Healthy Communities

Online communities are a powerhouse of customer engagement - driving on-demand self-service and value for your customers at scale. Join this half-day virtual event featuring industry leaders, community best practices, and peer to peer breakout discussions to discover how you can build or reimagine a community to drive new value in 2024. You'll learn more [...]

Event Fee:
Free
Event Location:
Virtual
Event Host:
Partner

How to master the tough talks every CSM needs to have, even if you hate conflict

Customer success can be a minefield of difficult conversations and interpersonal situations. Navigating tense renewal negotiations, conflict with other departments, and calming angry customers are just a few of the challenges you face daily. It can be tricky to deal with, especially if the thought of conflict makes you sweat, but getting these wrong can lead [...]

Event Fee:
Free
Event Location:
Virtual
Event Host:
Partner

The CSAT Survey on Trial: Rethinking Voice-of-the-Customer Insights

It’s the trial of the century: join Tethr’s Steve Trier, Glia’s Rick DeLisi, Neighborly Software’s Mary Drumond, and CX Accelerator’s Nate Brown as they interrogate the traditional customer survey. You’ll leave the virtual courtroom with ideas for combining survey data and predictive CSAT to inform your CX priorities and increase customer satisfaction. Here's what's on [...]

Event Fee:
Free
Event Location:
Virtual
Event Host:
Partner

DeepTarget Customer Success Webinar Series – 2024

Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]

Event Fee:
Free
Event Location:
Virtual
Event Host:
Partner

Re-imagine Customer Engagement in the Age of AI

How you keep your customers digitally engaged is the focal point for building strong customer relationships. However, companies often struggle to forge deep customer bonds due to the complexity of digital-servicing channels, surging customer expectations, and squeezed labor markets. AI-enabled customer service is now the most effective rescue. Forrester predicts that 42% of AI decision-makers [...]

Event Fee:
Free
Event Location:
Virtual
Event Host:
Partner

Achieving Self-Sustaining Community

Customer communities are always on. Customers may span across time zones and continents, and their need for the community may pop up within work hours, at night, or even on the weekends. So how do you cultivate a self-sustaining engagement cycle that keeps the community thriving even when your community manager is away? Best practices [...]

Event Fee:
Free
Event Location:
Virtual
Event Host:
Partner

Vanilla Webinar – Community-Driven Strategies for Expanding Your Customer Success Team

Customer success teams juggle a lot: from onboarding new accounts and answering inbound questions to strategic planning and mitigating churn—all while making each customer feel like a priority. It’s a tall order, and even the most dedicated teams can find it a Herculean task to keep up without either stretching their resources too thin or [...]

Event Fee:
Free
Event Location:
Virtual
Event Host:
Partner

The future of customer-led growth with Catalyst & Totango

Customer expectations are at an all-time high, so businesses require a robust, agile, and comprehensive platform to not only meet, but exceed these expectations. Totango and Catalyst have joined forces to provide the most innovative customer growth platform to support the post-sale revenue cycle, combining their customer success and post-sale expertise and technology so that [...]

Event Fee:
Free
Event Location:
Virtual
Event Host:
Partner