During this Master Class, guest Emilia D’Anzica, Author and the Founder and Managing Partner of Growth Molecules™, will join us for a highly interactive and high impact power workshop on success planning. Companies are becoming hyper-focused on protecting their current customers as we go into 2023 with uncertain economic times. One of the best ways to do this is […]

Selling is hard. How to stay on top of minds when most of the sales motion is done remotely, digitally? How to cut through the noise and stand out from the crowd when attention span is the most expensive currency? Salesloft is the all-in-one sales engagement platform where sellers engage with buyers from first communication […]

An informal catch-up for Customer Success Professionals of all levels to meet online and share experience & knowledge. This Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the industry over a cuppa ☕. These Cafes […]

Learn tips, tricks, and best practices to drive digital scale with these Gainsight automation tools: Drive automated communication with Journey Orchestrator Reduce friction by engaging customers with in-app communication (PX Essentials) Combine digital outreach with just the right human touch

Presented by Peter Dalton, Relationship Manager, Intercom | Marie O’Dwyer, Customer Success Manager, Intercom About this talk Learn how to get more from the data you collect with this best practice / Q&A session on Intercom’s new Surveys feature. Join the Intercom team for an in-depth session about our powerful new Surveys message type, and […]

Removing friction from customer journeys with preventive support care is how leading SaaS businesses increase renewals and expansions. Delighting customers may create “feel good” moments but has low impact on repeat business. Preventive care comes from a combination of both support agents and success managers taking action and also from AI-automated engagement within the product. […]

Join us January 11, 2023 11:00 AM PT / 2:00 PM ET The requirement for technology companies and service providers to perform at expected levels on day one of service has never been more clear. As more and more providers are migrating up the offer continuum toward outcome-based services, the tolerance for “learning on the […]

Presented by Lisa Rowan, VP, Modern HR Strategies Research, IDC & Jamal Watkins, Digital Learning Evangelist, Adobe About this talk Customer education helps with customer retention, product adoption, word of mouth referrals and more – but it also allows you to empower your customers. Customer-first businesses are increasingly thinking about the experience they’re delivering and […]

Presented by Lisa Rowan, VP, Modern HR Strategies Research, IDC & Jamal Watkins, Digital Learning Evangelist, Adobe About this talk Customer education helps with customer retention, product adoption, word of mouth referrals and more – but it also allows you to empower your customers. Customer-first businesses are increasingly thinking about the experience they’re delivering and […]

Great customer success managers know how to prioritize their tasks and focus on the ones that will have the biggest impact on their customers. But which tasks get you the result you want? Which strong habits help you focus on the right activities to consistently deliver excellent results for your customers? Agenda In this webinar, we […]

2023 is nearly here, but slightly different from what anyone expected. Companies are striving to ramp up in the new year and finalize goals, but budgeting and driving key initiatives in an uncertain economy can be a little bit more challenging. To help, PTC, Salesloft, and guest, Forrester, are coming together to cover what companies […]

January 24, 2023, 10AM EST | 4PM CET | 11PM SGT IoT solutions are increasingly important to your operations and customer-facing services. As the role of IoT solutions grow, the size of IoT deployments is growing just as quickly. Scaling your solution from a first proof of concept to your entire device fleet is a […]

If your company has equipment on customer premise that you service, this webinar is for you. As we face economic headwinds in 2023, many companies are falling back on the old, draconian cost-cutting methods—but this is a mistake. It’s not easy to spot where to cut back and where to find revenue in this environment. […]

Join Oracle at Koetshuis de Haar, Utrecht. You are exclusively invited to attend the in-person Oracle Benelux SaaS Roundtable at Koetshuis de Haar. The event will uncover new ways to maximize the value of Oracle SaaS solutions to help your business thrive. Hear insights from Oracle Services across product development, go live operations, best practice […]

Gainsight Essentials enables companies of any stage and size to start and scale their Customer Success team. Join us on January 25th at 10am PT as we dive into features that increase efficiency in your CSMs’ workflow, including: Standardize your team’s process and best practices with Playbooks Be more proactive and targeted with data-driven CTAs Give CSMs a […]

Gainsight Essentials enables companies of any stage and size to start and scale their Customer Success team. Join us as we dive into features that make it easier than ever to apply standardization and efficiency to your CSMs’ workflow: Standardize your team’s process and best practices with Playbooks Be more proactive and targeted with data-driven […]

An informal catch up for Customer Success Managers of all levels to meet, learn & discuss challenges over a drinks & food. For our first cafe of 2023, we will be joined by Alex Farmer who will be speaking to us about Customer Community in Customer Success Alex is the Chief Customer Officer at Nezasa, and founder and […]

The rapid pace of innovation and business model transformations across the technology industry put increased pressure on product management. This specifically impacts the collective roles of strategy, offers, pricing, technical product, and product operations, to execute the strategies and practices that put the business on a sustainable and profitable growth trajectory. In this 45-minute interactive […]

An increasing number of technology companies are hiring Chief Revenue Officers (CROs) to lead their revenue generation efforts. Sales and customer success teams, specialists, and partners all have key roles to play, but someone must see the big picture and coordinate their efforts. When the various customer-facing roles exist in their own silos, the effort […]