ABOUT THE CUSTOMER SUCCESS LEADERSHIP SKILLS SERIES Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers […]

In this webinar, we’ll explore the benefits of a customer-centric mindset and provide practical strategies for integrating it into your startup culture. ✅ We’ll cover the key principles and practices that startups can use to prioritize their customers and build long-term relationships with them. ✅ You’ll learn practical tips for understanding your customers’ needs, aligning […]

When: May 9 @ 11am EDT Join us for a transformative webinar where we will explore strategies to help your team become more efficient and effective, enabling you to better serve your customers by engaging, educating, and empowering them exactly how, when, and where they want. In today’s economic climate, customer-facing teams are often faced […]

When Thursday, May 11 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

Welcome to the ultimate webinar on customer success compensation findings from 2023 in North America Join Gainsight, RevOps Squared, and The Customer Success Network as we discuss how customer success compensation trends are evolving. Compensation trends are crucial to your career growth and development. That’s why we have brought together some of the industry’s brightest […]

When Thursday, May 25 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

Get ready for an insightful discussion at the May edition of Customer Success Leadership Conversations. Sandy Keys, the Director of Global Customer Success at Dell Technologies, will share her experience leading Customer Success teams at one of the largest technology companies in the world. Rick Adams, a veteran in the Customer Success industry, will ask […]

Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna […]