Join the Virtual Customer Success Network! Get ready for an exciting online event where customer success professionals from around the world come together to connect, learn, and grow. The Virtual Customer Success Network is the ultimate platform for sharing insights, best practices, and strategies to drive customer success. Starting on Tue Oct 03 2023, at 17:00:00 GMT+0100 […]

Instead of getting bogged down by manual tasks, having intelligent features that automate tasks and visualization tools that enable teams to collaborate effortlessly is key. If your company is looking to drive growth while moving away from monolithic tech, where do you start? Shifting from a headless CMS to a composable content platform serves major business […]

Equipping the Content Development Function for Success As companies move toward XaaS business models, Education Services content development functions are impacted in two fundamental ways. Firstly, because XaaS products are sold via subscription, product adoption is paramount. And since content consumption helps drive product adoption, content development organizations must be capable of producing fresh, new content […]

Join us for a series of practical masterclasses hosted by Gainsight and Women in Customer Success!

Digital Customer Education is a must-have strategy if you want to stay ahead of your competition in 2024. Join us as we redefine customer education for the digital age in our New Year, New Strategies Bootcamp series designed to help you build a comprehensive and impactful digital education program. From appointing a Customer Education leader […]

Wondering whether community can make a difference? Regardless of your department, a well-crafted community can have a positive impact on your org. Join us as we bring in Deborara Seys and Diane Yuen to share the innovative community programs implemented at Alation. These programs have transformed their customer community into a vibrant, cross-functional asset. What […]

Winning companies are most consistently (and cost-efficiently) growing through customer retention and expansion. But too many businesses are still committing the 7 Deadly Sins of Customer Success. Which sins are you committing? And what should you be doing instead? Catalyst’s COO Kevin Chiu will share what they are, why it’s time to throw them out, […]

In a world where employee turnover can instantly jeopardize established connections, multithreading is a critical strategy for sustaining and growing customer engagement and revenue from clients. Join us for an insightful session with Emilia D’Anzica from Growth Molecules™, as she delves into the art of multithreading in Customer Success. This webinar will explore innovative approaches […]

Join us on Thursday at 1pm ET, January 25, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position – we all have something to learn from each other. This series is meant […]

Join Everbridge Chief Product Officer, Bryan Barney, and guest speaker Principal Forrester Analyst, Brian Wrozek, for an engaging discussion on how organizations can prepare for 2024, digital & physical threats to watch out for, and proactive strategies to ensure business continuity.    Further, hear insights from Brian Wrozek such as: Forrester’s methodology and findings in the […]

With daily news alerts about the new and exciting capabilities of AI, you may be wondering how these technological advances can impact your online presence – and we’re here to help solve that mystery! Go beyond conventional keyword searches and discover the benefits of advanced features like image search and concept search, elevating the user […]

TSIA tracks an index of fifty of the largest, publicly traded, global providers of technology services named The Technology and Services 50. TSIA also tracks an index of forty of the largest born in the cloud companies named the TSIA Cloud 40. Join Thomas Lah, TSIA’s Executive Director and Executive Vice President, for this 1-hour […]

“Why are customers leaving our store without buying anything? How do we increase the average order size on takeout orders?” Imagine asking your customers these questions directly and getting real feedback – in seconds. With so many reviews and feedback spread out across channels, this approach isn’t feasible. Until now. AI can analyze thousands of […]

Optimizing your professional services organization is becoming increasingly challenging. The need to keep the lights on (face and solve traditional professional services challenges) continues alongside the growing need to adapt to emerging industry transformation trends, such as organizational convergence and artificial intelligence (AI). This is the fundamental dilemma faced by professional services organizations today. It […]

Maintaining a high level of team productivity is crucial, and disengagement can pose a significant obstacle. Employee engagement and customer experience are intertwined, and recognizing early signs of disengagement is key to preventing its negative impact. So, how can you identify these signs before they become a problem? By boosting employee engagement and well-being through […]

On Feb 1st at 2pm GMT Looking to diversify your CS Team in 2024? With the CS landscape undergoing a huge shift it can be overwhelming to know where to start or what to prioritise. Join our upcoming webinar with Remco de Vries, Global VP, Gainsight and Stijn Smet, Head of CS at Whale as they talk through key […]