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Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their own choosing. The events are hosted by our very own Head of Global Sales, Banafche Garnier. Banafche is a Customer Success training and certification expert who spends her time helping Customer Success Leaders formulate and implement watertight training, certification & CPD strategies that maximize team productivity and efficiency with a measurable ROI. Prior to joining Practical CSM, Banafche provided consultancy for a number of companies and prior to this she spent ten years at Gartner. Our Women Leaders in Customer Success events are recorded LIVE in front of an invited audience. During the discussion you are invited to submit your questions, which will then be shared with the guest in the final part of the session. Each month features a different guest and a different Customer Success-related topic for conversation.