Customer Success Management is one of those roles that sits in the middle of many existing duties such as Sales, Marketing, Project Management, Change Management, Product Support and many others. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the customer to attain its desired or required outcomes from the products and services it has purchased from us. To be a good Customer Success Manager therefore requires an in-depth understanding of many different skills; from data analysis through to stakeholder management and everything in-between. This monthly FREE series delivers an in depth overview of one such skill each month. Starting with Project Management in February and ending with Innovation and Creativity in December. As with all our webinars, the events are recorded so even if at the last minute you cannot attend, you will still be sent a link to watch the recording in your own time afterwards.
Basic Skills for Customer Success Managers – Leadership & Negotiation