A service that is sold or provided at no charge which is delivered alongside of the main product/service and which enhances that main product/service’s value to the customer.

The process of checking to ensure sufficient accuracy of information or agreement on opinions.

A group of users who perform the same tasks or duties.

A step-by-step “walk through” of how the customer’s processes are used to generate a specific output.

The total costs associated with a product, service or solution which is calculated by combining CAPEX and OPEX.

A detail-level plan to achieve an objective.

A service that provides technical and/or end user help and assistance for customers after they have purchased our product or service.

Someone with specific expertise who can provide advice and guidance related to that expertise to help decision makers make informed decisions.

A mid-level plan to achieve a goal.

Anyone who is interested in and/or impacted by the project.