Multiple products and services that have been combined and packaged together as one purchase to solve a common problem or overcome a common business challenge.

An objective which has the qualities of being specific, measurable, actionable, realistic and time-bound.

The person who is responsible for the day-to-day management of a project, often appointed by and/or reporting to the Senior Decision Maker.

A person who makes (or contributes to) high-level decision-making that has far-reaching consequences. It commonly manages a budget.

A person who commands authority and respect and whose requests and orders will therefore be listened to and obeyed.

A high level plan that covers a medium to long time frame and which typically divides the pan into phases that contain building blocks and milestones.

A measurement of uncertainty, based on the consequences that may arise if an unplanned event occurs.

The income which is generated by all or by a particular part of an operation (for example the use of a product, service or solution), usually calculated annually.

Used correctly, ROI refers to the level of efficiency of an investment (ie how hard the investment ‘worked’ for us), usually expressed as a percentage where a higher percentage reflects greater efficiency. ROI is calculated by subtracting Total Expenditure from Revenue and then dividing this by Total Expenditure. In non-financial circles however, ROI often simply [...]

The act (and the measurement) of keeping existing customers – especially important where customers are on annual or monthly renewable contracts for services. Retention is the opposite of "churn" (see Churn)