All Full members get access to our monthly live training, and the topic/s for each session are published well in advance, plus the sessions are recorded so that members can review the recordings if they miss the live event. Members can even propose topics for us to cover in upcoming live sessions.

We understand that it's not always easy to know in advance whether something is what you want or not. That's why we provide a 30 day, 100% money-back guarantee, in order to make things easy for you. Under our money-back guarantee, members are given 30 days in which to review the site and check that [...]

Membership can be paid for by credit card or PayPal. The contract is for one year and you can either pay annually in one go at a discounted price or spread the payments over twelve months at a slightly higher overall cost.

Lots of reasons! But here are three: Firstly we offer a combination of live, trainer-led events and self-paced on-demand learning. Secondly we provide both a complete end-to-end certification program and a comprehensive and fully searchable database of on demand training assets on hundreds of specific topics. Thirdly we publish new training materials every month, and [...]

The Practical CSM Academy is an online training and CPD (continuing professional development) portal for the Customer Success community. Members can subscribe to the Academy on an annual basis either individually or in corporate teams. Membership provides access to the "Certified CSM Professional" world-class professional training and certification program for customer success management, plus literally [...]