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Rick Adams
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Hi, my name is Rick Adams, and I am the founder here at the Practical CSM Academy. My background is technical, but then I moved into training, business consulting and then business ownership including starting and running my own SaaS business where I learned the importance of Customer Success Management. I wrote Cisco’s training content for their Customer Success training and certification program, and then I wrote my own Customer Success Framework which is published in my book “Practical Customer Success Management”. And now we are launching the Practical CSM Academy and I am delighted to provide this Community feature for people to share ideas, ask questions and network with others who are undergoing the same CS training and certification journey that they are undergoing.

Many thanks to you all for being here and please do engage with all the features!