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Hi, my name is Lisa Callinan and I am a Customer Success Manager within the UK’s education software sector, having worked in customer relationship roles for many years, as well as training and consultancy. Early in my career I was fortunate to work for a company who really understood the value of customer and supplier relationships and then for another organisation that focused heavily the importance of building on relationships and marketing – both of these really helped to provide me with the foundations for understanding business and customer loyalty, retention and outcomes.
I’m looking forward to working through the programme as Customer Success is considered to be a relatively new concept that is still evolving. I’m particularly interested in learning more about the processes and tools to support my role to support me in my career progression.