Hi everyone, my name is Aisham Fatima and I work as a customer success manager at a Canadian based SaaS company, ClearRisk. We offer software to manage claims and incidents with enhanced data analytics and much more. I have completed my engineering from India and moved to Canada to pursue my MBA. I have 6+ years of experience in the fields of customer support, customer service and customer success in IT sector.
I am really excited about the CSM courses and certifications and looking forward to enhance my skills and knowledge, learn more about different processes and execution techniques. I am also looking forward to meet and learn about others in the customer success roles.