Success Coach VS. Customer Success Coach
Three (3) reasons why you need a Customer Success Coach.
A Customer Success coach helps CS professionals gain the knowledge and skills to generate value effectively. In other words, Customer Success coaches pave the way for Customer Success Managers to become better at Customer Success Management. At the same time, Success Coaches work with individuals on that individual’s personal and career development, to help them achieve their own goals. Both Customer Success coach and Success coach work with outcome attainment, so how are they different?
A customer success coach works only with CSMs and focuses on specific issues pertaining to Customer Success Management best practices. He or she analyzes those CSM’s abilities to help customers attain the most value from the company’s product or services. They impart their specific knowledge and expertise around Customer Success Management responsibilities such as onboarding, retention, and more to help bridge the knowledge gaps of the CS professionals they work with.
On the other hand, a success coach works with employees of all kinds on their personal/career development and helps them succeed in their life goals- i.e., financial, career, etc. They are experts on achieving personal success but not Customer Success.