Land and Expand Sales Motions

Definitions for the terms "land" and "expand" and a basic explanation of the CSM's role in maximizing renewals through increased expand opportunities. Land and Expand Sales Motions

PracticalCSM2022-10-13T13:28:17+01:00Categories: Customer Success Fundamentals, Level 1|Tags: Expand, Land, Motion, pilot, Renewal, Sales, Selling|

An overview of the role and purpose of adoption within customer success management, and a discussion on the role and purpose of pilots and phases Defining Adoption & the Importance of Adoption Adoption Pilots and Phases

PracticalCSM2022-10-12T21:30:13+01:00Categories: Level 3, Phase 4: Adoption Planning|Tags: Adoption, framework, phase, Phase 4, Phase Four, pilot, Planning, purpose, role|

Land and Expand Sales Motions

Adoption Fundamentals