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My First 30 Days in Customer Success (Audio)

A conversation with Amanda Hsiung. Amanda is a very newly started customer success manager at Subvertical – a Santa Barbara-based software company that provides flexible, affordable and easy to use tools to solve the data management and analysis problems that face the social service and public health sectors. Amanda talks about how she secured her [...]

Getting Started in Customer Success (Audio)

A conversation with Maranda Ann Dziekonski. Maranda is Vice President for Customer Success at Swiftly, Inc.. Swiftly develops enterprise software to help transit agencies and cities improve urban mobility, and Maranda is a customer facing operations leader with over 20 years of experience in both working with and designing the best customer-facing groups. Maranda provides [...]