How do you research your customer’s industry?
A discussion about the steps to take when preparing for adoption kick-off, together with an overview of the adoption kick-off check list. Preparing for Project Kick-Off
A conversation with Amanda Hsiung. Amanda is a very newly started customer success manager at Subvertical – a Santa Barbara-based software company that provides flexible, affordable and easy to use tools to solve the data management and analysis problems that face the social service and public health sectors. Amanda talks about how she secured her [...]
A conversation with Maranda Ann Dziekonski. Maranda is Vice President for Customer Success at Swiftly, Inc.. Swiftly develops enterprise software to help transit agencies and cities improve urban mobility, and Maranda is a customer facing operations leader with over 20 years of experience in both working with and designing the best customer-facing groups. Maranda provides [...]