What value does certification provide?
14 Tenets of Customer Success Part 3 of 5
"Tenets" (or guiding principles) Seven to Nine of customer success are described and explained. These are "The CSM is an educator", "The CSM is a communicator" and "The CSM is an influencer and an enabler". The CSM is an educator The CSM is a communicator The CSM is an influencer and an enabler [...]
Lessons from My ‘Below the Line’ Management Training Experience (Audio)
A conversation with Tatjana Stolzenberg, or “Taty” to her friends. Taty is a Channel Consultant and Success Leader at Hubspot. Taty decribes her experiences attending the "Below the Line" management training course and some of the important lessons she had learned from it that she has applied to her CS leadership role.