Managing End User Conflict
A discussion about how conflict can arise during adoption implementation and an overview of a best practice process for managing conflict if it does arise Managing End User Conflict
Managing People
A discussion about the import role that both stakeholders and end users play in the successful implementation of an adoption project, and an overview of best practice advice managing them. Managing People
Preparing for Project Kick-Off
A discussion about the steps to take when preparing for adoption kick-off, together with an overview of the adoption kick-off check list. Preparing for Project Kick-Off
Project Management Principles & Best Practices
An overview of how project management principles and techniques can be utilized by CSMs during the adoption implementation process to maximize efficiency, productivity and quality and reduce time to value. Project Management Principles & Best Practices
Adoption Implementation Roles
A discussion on the different roles played by the CSM and customer stakeholders during the adoption implementation process. Adoption Implementation Roles