“Automated CS” is not “Lower Quality CS” PracticalCSM2022-10-10T00:01:26+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: Automated, automation, data, digital, high, information, low, Management, self-service, touch| Read More
The Subtle Art of Saying “No”! PracticalCSM2022-10-09T22:39:25+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: conversation, Customer, Decision, discussion, engagement, Management, negotiation, no, saying, stakeholder| Read More
Management vs Leadership PracticalCSM2022-10-09T22:23:06+01:00Categories: Bite-sized Learning, CPD, Team Leadership and Management, Videos|Tags: Decision, leader, leadership, leading, Management, manager, managing, role, Strategy, tactics| Read More
Customer Success Management and Project Management PracticalCSM2022-10-09T22:15:10+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: adopt, Adoption, implementation, Management, People, practice, Process, project, target, Tools| Read More
CSMs and Productivity PracticalCSM2022-10-09T21:51:22+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: activities, activity, assessment, CSM, Management, productive, productivity, Tasks, time, workload| Read More
Customer Lifecycle at Scale – Part 3 PracticalCSM2022-10-09T21:47:57+01:00Categories: CPD, Videos|Tags: cisco, community, Customer, lifecycle, Management, reseller, scale, Strategy, success, webinar| Read More
Customer Lifecycle at Scale – Part 2 PracticalCSM2022-10-09T21:46:59+01:00Categories: CPD, Videos|Tags: cisco, community, Customer, lifecycle, Management, reseller, scale, Strategy, success, webinar| Read More
Customer Lifecycle at Scale – Part 1 PracticalCSM2022-10-09T21:44:06+01:00Categories: CPD, Videos|Tags: cisco, community, Customer, lifecycle, Management, reseller, scale, Strategy, success, webinar| Read More
The Role of Change Management with Mark Yearby – Part 3 PracticalCSM2022-10-09T21:35:41+01:00Categories: CPD, Videos|Tags: Adoption, awareness, change, Communication, framework, Knowledge, Management, mark, People, yearby| Read More
The Role of Change Management with Mark Yearby – Part 2 PracticalCSM2022-10-09T21:23:03+01:00Categories: CPD, Videos|Tags: Adoption, awareness, change, Communication, framework, Knowledge, Management, mark, People, yearby| Read More
