CPD Paths
Welcome to our CPD (Continuing Professional Development) Paths library, specifically designed to help you advance your skills in Customer Success Management. We have curated an extensive collection of training paths, each one tailored to provide you with the knowledge and skills necessary to excel in your role as a Customer Success Manager.
To find the perfect training path for you, simply use the search bar below to look for specific courses, or utilize the dropdown menu to select a category that aligns with your learning objectives.
PCSM Podcasts
Description:
Discover a wealth of customer success knowledge through the PCSM Podcasts CPD Path. Hosted by our CEO, Rick Adams, this series features interviews with diverse […]
Category:
CS Conversations
Type(s) : Audio (88)
Duration : 47h 49m
Status:Not Enrolled
CS Bite-size Learning
Description:
The “CS Bite-size Learning” CPD path is a convenient and efficient learning program designed specifically for Customer Success Managers. Packed with short-form videos, this path […]
Category:
Skills Training
Type(s) : Video (58)
Duration : 5h 56m
Status:Not Enrolled
Preparing for a New Customer Engagement
Description:
The “Preparing for a New Customer Engagement” CPD Path is a focused training program tailored for Customer Success professionals. With seven concise yet insightful articles, […]
Category:
Skills Training
Type(s) : Article (7)
Duration : 2h 22m
Status:Not Enrolled
Scaling Customer Success
Description:
The “Scaling Customer Success” CPD Path is a comprehensive four-part training session designed to equip professionals with the knowledge and skills necessary to effectively scale […]
Category:
Leadership Skills for CS
Type(s) : Article (2), Video (4)
Duration : 1h 56m
Status:Not Enrolled
CSM Power Skills
Description:
Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and […]
Category:
Skills Training
Type(s) : Video (10)
Duration : 10h 20m
Status:Not Enrolled
Book Club
Description:
Conversations with book authors, hosted by Book Club Managers – Claire Volk, Gillian Taylor and Jade Ranjalahy.
Category:
CS Conversations
Type(s) : Video (17)
Duration : 7h 44m
Status:Not Enrolled
CS Leadership Skills
Description:
Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership […]
Category:
Leadership Skills for CS
Type(s) : Video (5)
Duration : 5h 2m
Status:Not Enrolled
CS Thought Leaders Interviews
Description:
Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up and coming new thought leaders in the Customer Success […]
Category:
CS Conversations
Type(s) : Video (19)
Duration : 17h 34m
Status:Not Enrolled
Developing, Implementing & Managing a Modern CS Service
Description:
Webinar series hosted by Rick Adams and Peter Armaly.
Category:
Leadership Skills for CS
Type(s) : Video (11)
Duration : 11h 7m
Status:Not Enrolled
CS in the Digital Era
Description:
The one constant in life is change, and in fact the world seems to be changing more rapidly now than ever before. Just like for […]
Category:
CS Conversations
Type(s) : Video (3)
Duration : 3h
Status:Not Enrolled
Practical CSM Framework
Description:
The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key […]
Category:
PCSM Framework
Type(s) : Video (6)
Duration : 5h 54m
Status:Not Enrolled
Driving Tech Startup Growth Through CS
Description:
PracticalCSM brings you this miniseries in partnership with OneEleven, an accelerator program designed to upskill talent for post-seed companies located in Toronto, Canada.
Category:
Startups
Type(s) : Video (7), Download (7)
Duration : 2h 23m
Status:Not Enrolled