Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna [...]
Gainsight acquires leading customer education platform Northpass Customer Success is an ongoing journey, and that includes customer education. Northpass is the leading customer education platform that helps companies create engaging and effective digital customer education programs. Gainsight’s acquisition of Northpass allows businesses to leverage the only end-to-end Digital Customer Success (DCS) platform in the market. [...]
Daniel Silverstein leads a 100+ post-sales team at Carta, and his secret to scaling and growing customer revenue has been orchestrating the customer lifecycle to drive engagement. Ask his team and they’ll tell you one of Daniel’s favorite sayings: “Revenue is the result of engagement, not the purpose of it.” In this exclusive event, you’ll [...]
TSIA tracks an index of fifty of the largest, publicly traded, global providers of technology services named The Technology and Services 50. TSIA also tracks an index of forty of the largest born in the cloud companies named the TSIA Cloud 40. Join Thomas Lah, TSIA’s Executive Director and Executive Vice President, for this 1-hour [...]
Leveraging the double-edge sword of customer data and not getting cut —Live on Wednesday, July 26 at 11am PT / 2pm ET— The death of the third party cookie is forcing companies to rethink digital marketing targeting and attribution. At the same time AI buyer bot technology is in development and coming in the next 3 years changing [...]