This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for you; no experts, no panels, no fluff - just [...]
We are thrilled to announce the next event in our Practical CSM Book Club series. Join us for an exciting live webinar featuring Peter Armaly and Jeff Mar, based on their book Mastering Customer Success. This engaging session, hosted by Gillian Taylor, will focus on "Career Development in Customer Success". Attending our upcoming webinar promises to provide [...]
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]
What You’ll Learn Buckle up, B2B professionals. You’re in for a roller-coaster ride of a year. Economic uncertainty and generative AI have unsettled the foundations of many businesses. Adding to that, we have reached an inflection point where Millennial and Gen Z buyers have eclipsed Baby Boomer and Gen X buyers — not just in numbers but also in [...]
What You’ll Learn Buckle up, B2B professionals. You’re in for a roller-coaster ride of a year. Economic uncertainty and generative AI have unsettled the foundations of many businesses. Adding to that, we have reached an inflection point where Millennial and Gen Z buyers have eclipsed Baby Boomer and Gen X buyers — not just in numbers [...]
AI is Changing the Economics of CS The Intercom Team is thrilled to invite you to an in-person event in San Francisco on December 4th where we’ll unpack the findings of our latest guide: "The New Economics of Customer Service". This isn’t just a data drop – you’ll hear firsthand from Intercom customers who’ve embedded [...]
Brands are amplifying their digital CX investments to better engage customers and inspire loyalty. According to a recent Gartner report, the value of digital customer experience is projected to soar to $13 billion in 2024, marking a substantial surge from the $8 billion invested in 2020. Elevating your customer relationships through memorable digital CX not [...]
Why Attend 92% of leaders believe that in 2024, AI-powered Agent Assist and knowledge management will be the most impactful tools for boosting employee satisfaction and performance. AI-driven knowledge management empowers agents with real-time insights, enabling them to deliver personalized, meaningful support. By surfacing the right information at key moments, agents can transform interactions and [...]
Welcome to the ccw EXECUTIVE Exchange The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.