From traditional guilds to modern digital platforms, communities have always been the bedrock for professional growth and innovation. These networks have evolved from physical marketplaces to today's business communities, but their core purpose remains unchanged: connecting professionals to share knowledge, establish best practices, and accelerate success. In our upcoming CSM Corner session, we'll explore how [...]
Webinar Overview AI is changing the economics of customer service by breaking the linear growth model. Support teams no longer have to grow headcount and drive up costs to meet demand. With AI tools, they can offer high-quality support at scale in an efficient, cost-effective way and fuel powerful customer experiences that provide compounding long-term [...]
Back by popular demand from ZERO-IN 2024, join us for an encore session that empowers CS leaders to foster growth, resilience, and ownership within their teams. Transform customer losses into team learning by empowering your CSMs to own both wins and losses. Learn how to create a churn analysis template to use for professional development [...]
Best practices for a strong security foundation In today’s digital landscape, secure access is more than just protection; it’s about agility, intelligence, and resilience. As cyber threats grow, organizations now more than ever, must manage access efficiently while safeguarding sensitive data. Join this exclusive webinar to discover how Oracle Identity and Access Management (IAM) solutions [...]
In today's cutthroat business arena, customer experience is the key differentiator, with 89% of businesses competing primarily on this front. As a positive CX can boost loyalty, Revenue and curtails churn, while a negative one damages reputation and hinders growth. Achieving superior CX is challenging however, especially in a world dominated by e commerce and [...]
Webinar Overview AI is changing the economics of customer service by breaking the linear growth model. Support teams no longer have to grow headcount and drive up costs to meet demand. With AI tools, they can offer high-quality support at scale in an efficient, cost-effective way and fuel powerful customer experiences that provide compounding long-term [...]
Get in a room with this exclusive network of C-suite customer leaders to network with your peers, discuss common challenges, and absorb industry insights to pave the way for future growth. Apply now to secure your free invite to join us in London. We’re bringing together leading CCOs and those shaping the future of customer-centric [...]
Join us on Thursday at 1pm ET, December 5, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant [...]
Banking Reference Architecture leveraging the power of Oracle Integration Innovation in technology and the platforms driving their adoption are two sides of the same coin. Banks have the potential to be platforms connecting customers to the latest in fnancial technology by adopting Open Banking and connecting to the prevailing digital ecosystem. Banking APIs are the [...]
AI is changing the economics of CS The Intercom Team is thrilled to invite you to an in-person event in Berlin on December 10th where we’ll unpack the findings of our latest report: "The New Economics of Customer Service". This isn’t just a data drop – you’ll hear firsthand from Intercom customers who’ve embedded [...]