In today's cutthroat business arena, customer experience is the key differentiator, with 89% of businesses competing primarily on this front. As a positive CX can boost loyalty, Revenue and curtails churn, while a negative one damages reputation and hinders growth. Achieving superior CX is challenging however, especially in a world dominated by e commerce and [...]
Webinar Overview AI is changing the economics of customer service by breaking the linear growth model. Support teams no longer have to grow headcount and drive up costs to meet demand. With AI tools, they can offer high-quality support at scale in an efficient, cost-effective way and fuel powerful customer experiences that provide compounding long-term [...]
Get in a room with this exclusive network of C-suite customer leaders to network with your peers, discuss common challenges, and absorb industry insights to pave the way for future growth. Apply now to secure your free invite to join us in London. We’re bringing together leading CCOs and those shaping the future of customer-centric [...]
Join us on Thursday at 1pm ET, December 5, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant [...]
Banking Reference Architecture leveraging the power of Oracle Integration Innovation in technology and the platforms driving their adoption are two sides of the same coin. Banks have the potential to be platforms connecting customers to the latest in fnancial technology by adopting Open Banking and connecting to the prevailing digital ecosystem. Banking APIs are the [...]
AI is changing the economics of CS The Intercom Team is thrilled to invite you to an in-person event in Berlin on December 10th where we’ll unpack the findings of our latest report: "The New Economics of Customer Service". This isn’t just a data drop – you’ll hear firsthand from Intercom customers who’ve embedded [...]
About this talk In today's fast-paced digital world, downtime can mean lost revenue, damaged reputation, and compromised customer satisfaction. That's why rapid data recovery is more important than ever. You’ll learn how to • Minimize downtime and maximize profits: Discover strategies for quickly restoring your systems to operation after a disaster or security breach. •Identify [...]
AI is changing the economics of CS The Intercom Team is thrilled to invite you to an in-person event in London on December 11th where we’ll unpack the findings of our latest report: "The New Economics of Customer Service". This isn’t just a data drop – you’ll hear firsthand from Intercom customers who’ve embedded [...]
CFOs and CCOs should be BFFs in the C-suite, but sometimes they talk past each other, which means they don't always see eye to eye. While the CFO focuses on financial health—revenue, profit margins, and ROI—the CCO champions customer health, retention, and satisfaction. So how can these two essential perspectives align to drive overall success? [...]
Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges across the customer journey. Gain key insights into CX, customer operations, and the latest innovations that will help you accelerate your career. We’re bringing together the brightest minds in customer success for a [...]