For years, you've been saying it: Customer Success can't solve churn alone. You've witnessed firsthand how sales overpromises, product gaps, and organizational silos undermine even the most dedicated CS efforts. Now, we have the data to prove it. The Data Reveals: • Churn is a Systemic Issue • Product is Key • Broken Promises Kill [...]
Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
Technology is only part of the story when it comes to running an efficient warehouse. True success also depends on the people and processes behind the software. Join moderator John Monarch of PESTI as he sits down with SnapFulfil Account Managers Cheree Brewer and Adam Biggs to explore how a proactive customer success approach helps [...]
Appreciation is universal — but how it’s expressed and received varies widely across cultures. In this session, Achievers' Senior Director of Customer Success, Emma Harvie, is joined by Moxa's Head of Learning and Development, Julie Lin, to explore how organizations can foster belonging and appreciation in diverse, multicultural environments. They'll share: - How Moxa built [...]
Top of mind for almost every post-Sales leader right now is how to scale their team’s ability to manage a growing customer population without having to scale headcount. Automation, playbooks, AI, digital CS – these can help, but what we ultimately need is to ensure that the human we trust to do these critical jobs are spending [...]
Elevate your customer success strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
Join this webinar to learn how you can use ServiceNow Sales and Order Management to acquire and retain customers. It details how recent innovations in ServiceNow SOM make it possible to dynamically price and quote deals and manage and fulfill orders. You’ll leave with practical tips to reduce your time to quote, order fallout, and [...]
Join our expert panel for a virtual discussion on how customer success professionals can unify sales, services, success, and support to achieve a truly connected customer journey. Learn how a unified customer data strategy is the key to driving long-term growth, reducing churn, and delivering personalized experiences at every stage. Can’t make it live? Don’t [...]
Overview Join us in person for an exciting 2-day interaction with Oracle product leadership and industry peers Expect a specially curated program of EBS roadmap, updates and customer success stories We are pleased to invite you to OATUG EBS customer event. The event focus will be on Oracle E-Business Suite Strategy, EBS on Oracle Cloud [...]
Meet the Visionaries Redefining Customer Success—In Just Two Days Pulse is more than a conference; it’s the gathering place for innovators, leaders, and doers in customer success. From AI-powered strategies to actionable growth plans, you’ll walk away with the tools and inspiration to drive real impact. This is the event you can’t afford to miss—register [...]