The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In [...]
A behind-the-scenes look at how Malwarebytes turned customer feedback into their biggest growth lever. Join Alchemer and Malwarebytes as we unpack the exact steps that helped the leading cybersecurity platform scale their VoC program, build internal alignment, and transform transparency into a powerful growth engine —driving revenue growth in a highly competitive, mature market. You’ll [...]
Four big brands. One live, unscripted discussion on how modern CX teams move from dashboards to real impact. Customer experience teams are flooded with signals—from surveys and chats to social posts and support transcripts. But most of that insight never makes it to the people who can act on it. Are we preaching to the choir? [...]
Join our next Webinar Need4viz Success Stories - Customer Use Cases. How are organizations like d2i, McKesson, Chantiers de l'Atlantique transforming their use of SAP Web Intelligence? Join this exclusive webinar to discover: - Real-world use cases powered by N4V FOR WEBI - How to move from static reports to dynamic, interactive dashboards - Concrete [...]
About this talk In this special episode of the Qualys EMEA Cloud Security series, you’ll hear from practitioners and strategists from Qualys partners and real-world examples of Cloud Security in practice from our EMEA customers. Our discussion will explore what best practice looks like in production cloud environments, covering practical strategies, lessons learned, and proven [...]
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]
Join our upcoming webinar where we are pulling the greatest hits together in one fast session with Eric Mistry from Zapier and Caroline Van Dyke from Skilljar by Gainsight. Expect banter, highlight reels, a few memes, and of course, plenty of time for your questions. What this is: A fast, fun, Weekend-Update-style recap of the year [...]
We’ll show you how customer support and success teams can build collaborative workflows, share account context, and act on the same signals to improve retention and customer outcomes. You’ll learn how support tickets surface critical signals for health scoring and renewals, and what to look for in a unified post-sales platform that brings your entire post-sales team under one [...]
Most teams know expansion is critical to driving NRR. What’s less clear is how to approach those conversations in a way that feels right for your business and your customer. In this session, we’ll unpack how to navigate that moment, read the signals, lead with value, and make growth feel like a natural next step in the [...]
Customer Success is one of the most underestimated growth drivers in early-stage startups. Yet the right CS foundations can dramatically improve retention, strengthen product adoption, but also find product-market fit a lot faster. In this practical 1-hour workshop, founders will learn how to use CS as a strategic advantage from day one. What you will [...]