The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In [...]
A behind-the-scenes look at how Malwarebytes turned customer feedback into their biggest growth lever. Join Alchemer and Malwarebytes as we unpack the exact steps that helped the leading cybersecurity platform scale their VoC program, build internal alignment, and transform transparency into a powerful growth engine —driving revenue growth in a highly competitive, mature market. You’ll [...]
Four big brands. One live, unscripted discussion on how modern CX teams move from dashboards to real impact. Customer experience teams are flooded with signals—from surveys and chats to social posts and support transcripts. But most of that insight never makes it to the people who can act on it. Are we preaching to the choir? [...]
About this talk In this special episode of the Qualys EMEA Cloud Security series, you’ll hear from practitioners and strategists from Qualys partners and real-world examples of Cloud Security in practice from our EMEA customers. Our discussion will explore what best practice looks like in production cloud environments, covering practical strategies, lessons learned, and proven [...]
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]
Most teams know expansion is critical to driving NRR. What’s less clear is how to approach those conversations in a way that feels right for your business and your customer. In this session, we’ll unpack how to navigate that moment, read the signals, lead with value, and make growth feel like a natural next step in the [...]
Discover readiness tactics—frameworks, training, and metrics—to accelerate identity outcomes from day one.