Learn from the experts in our Michelin-starred Digital Customer Success Master Class. DCS is like any good recipe; it’s a blend of ingredients combined with a human touch to create an incredible sensory experience! Join us in the digital kitchen for this webinar series on the basics and beyond, and learn how to serve your [...]
This Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the industry over a cuppa ☕. These Cafes provide a great opportunity to build connections in your professional network as well as establishing a central hub [...]
What we’ve learned this year is that Customer Success is at an inflection point. No more responding in real-time, but being strategic and proactive to customers. Join our upcoming webinar on Wednesday, 4th October at 3:00 PM BST | 4:00 PM CET, where we unveil the groundbreaking insights and key findings from the highly anticipated [...]
Remote and hybrid work arrangements have become an integral part of modern work culture. However, the key challenge is how to effectively harness this flexibility to ensure your team thrives, while also driving peak performance for your organization. Join us for this insightful webcast, where ActivTrak's Productivity Lab will delve into the most impactful reports and dashboards [...]
Uncover the latest tactics and best practices that top-performing businesses employ to achieve remarkable QBR outcomes. Whether you're an executive, a team leader, or a professional looking to elevate your organization's performance, this webinar will equip you with practical tools and insights to revolutionize your QBR approach. Agenda 1. How to set an agenda that align [...]
What is Virtual Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one virtual room to share their success stories, best practices, and greatest challenges. Harness the power of virtual events from the comfort of your own home, form genuine connections, and gain valuable insights to elevate both your professional development [...]
In today's fast-paced business landscape, customer retention has become more crucial than ever. Acquiring new customers can be challenging and expensive, making it imperative to maximize the value of your existing customer base. Join us as we explore the strategies, tactics, and best practices that can revolutionize the way you retain your customers. Agenda 1. [...]
When Thursday, October 12 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to [...]
Generative AI has fundamentally altered the way we think of knowledge and how we interact with it. The world of knowledge management has shifted from focusing on the precise retrieval of knowledge items to the generation of answers and solutions. This shift is especially impactful on the teams whose main purpose is to answer questions and solve [...]
TL;DR 👉 watch this clip to learn about the "Hack-a-Future" event format: https://chatgpt.update.ai/innovation. This Austin theme will be around the 💒collaboration of Customer Success & Sales, and is a lightning version of our full-day innovation masterclass. The event is partnered with Totango.com SOME IMPORTANT NOTES: ⚠️ This event is free admission courtesy of UpdateAI and Totango. ⚠️ Due [...]