Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers an extensive range of leadership topics, such [...]
In today's competitive business landscape, Customer Success is the driving force behind long-term growth and prosperity. Join us as we unveil the insider secrets to crafting effective success plans that nurture your customers, align with their objectives, and lead to higher impact and success. Agenda 1. The foundation of an effective Success Plan 2. Best practices [...]
Welcome to Totango Live! 2023—our free flagship event showcasing the latest platform innovations, integrations, and industry leaders shaping the future of customer success. Sept. 21, 2023 @ 9 AM PT | 12 PM ET Innovation, leadership, and conversation shaping the next generation of customer success Join us for the first Totango Live! event as we [...]
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna [...]
Event Details When Thursday, September 28, 2023 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one [...]
TL;DR 👉 watch this clip to learn about the "Hack-a-Future" event format: https://chatgpt.update.ai/innovation. This workshop's D.C. theme will be around the 💒collaboration of Customer Success & Sales, and is partnered with Totango.com SOME IMPORTANT NOTES: ⚠️ We know 2023 has been a rough year. If you cannot afford this event please email josh@update.ai and we will give you a free [...]
Managing project economics appropriately to achieve desired margin targets is a challenge all professional service organizations face. The complexities of measuring sold, to-date, and forecasted performance have never been easy to navigate, and in today’s volatile environment, they’ve only become more difficult. However, leveraging a strong technology platform and clearly defined and governed business processes [...]
About this event Calling ALL community builders: Our mission at CMX is to advance the community industry and help professional community builders thrive. This year, our focus is on helping you and your community SHINE, and we're excited to welcome you to two days of insightful conversations, dynamic presentations, and plenty of opportunities to connect [...]
Learn from the experts in our Michelin-starred Digital Customer Success Master Class. DCS is like any good recipe; it’s a blend of ingredients combined with a human touch to create an incredible sensory experience! Join us in the digital kitchen for this webinar series on the basics and beyond, and learn how to serve your [...]
This Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the industry over a cuppa ☕. These Cafes provide a great opportunity to build connections in your professional network as well as establishing a central hub [...]