In today's fast-paced business landscape, customer retention has become more crucial than ever. Acquiring new customers can be challenging and expensive, making it imperative to maximize the value of your existing customer base. Join us as we explore the strategies, tactics, and best practices that can revolutionize the way you retain your customers. Agenda 1. [...]
When Thursday, October 12 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to [...]
Generative AI has fundamentally altered the way we think of knowledge and how we interact with it. The world of knowledge management has shifted from focusing on the precise retrieval of knowledge items to the generation of answers and solutions. This shift is especially impactful on the teams whose main purpose is to answer questions and solve [...]
TL;DR 👉 watch this clip to learn about the "Hack-a-Future" event format: https://chatgpt.update.ai/innovation. This Austin theme will be around the 💒collaboration of Customer Success & Sales, and is a lightning version of our full-day innovation masterclass. The event is partnered with Totango.com SOME IMPORTANT NOTES: ⚠️ This event is free admission courtesy of UpdateAI and Totango. ⚠️ Due [...]
Why Attend TSIA World ENVISION? Game-Changing Keynotes and General Sessions TSIA senior executives and invited industry luminaries present thought leadership on how to build unified organizations for cross-functional excellence, such as: The Busting of the Silos The Culture Equation: Shaping a Culture That Drives Results 100 C-Suites in 80 Days: Insights on the Path to Profitable [...]
What is Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges. Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth. Speakers Highlights. [...]
How has the economy impacted customer success team operations, measurements, and goals? What do CS budgets and departments look like today? What is the ideal customer success tech stack? The fourth annual 2023 Customer Success Leadership Study—brought to you by ChurnZero, ESG, SaaStr, and HubSpot— provides a definitive overview of the customer success landscape. The [...]
Everything you love about Pulse—in your city. Join us at Pulse Encore in NYC and Austin for an intimate Pulse experience: insightful sessions, all-star keynotes, hands-on workshops and now, even more exclusive time with Customer Success leaders. At Pulse Encore, you will: Learn what’s working for others Meet other CS professionals and grow your network [...]
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna [...]