About Join us for a virtual coffee break and meeting of Customer Success leaders as we discuss digital customer education programs. The goal of this virtual RYG is to bring together the leaders (directors and above) of B2B SaaS to build a community. We hope you’ll fire up your computer and join us as we [...]
Join ChurnZero, Torqata, and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want [...]
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to [...]
Join Rick Adams in the June edition of "Customer Success Leadership Conversations" as he chats with You Mon Tsang, CEO at ChurnZero, in a live webinar exploring how AI can enhance and streamline customer success management. This discussion will cover best practices for implementing and adopting AI and is perfect for customer success leaders, executives, [...]
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna [...]
In today's hyper-competitive business landscape, driving revenue and fostering long-term customer loyalty are fundamental for sustainable growth. Traditional approaches to customer success for low-touch accounts often rely heavily on automated systems, self-service portals, and chatbots, delivering a poor experience by neglecting the essential human element that builds strong customer relationships that produce better financial results. [...]
Presented by Muddu Sudhakar CEO Aisera, Aneel Jaeel SVP CS McAfee, Scott Owen, VP Support Okta Jason English, Principal Analyst Intellyx About this talk Join Muddu Sudhakar, CEO of Aisera, Scott Owen, VP of Support - Customer Identity Cloud at Okta, and Aneel Jael, former SVP of Customer Success at McAfee and former SVP of [...]
Renewals are the largest source of revenue for SaaS companies, yet many organizations struggle to achieve growth and profit because of inefficient sales models. Join Jack Johnson, TSIA’s VP of Customer Growth and Renewal as he discusses how companies are orchestrating the use of renewal specialists to reduce the high cost of sales and improve [...]
Join ChurnZero, Kenect, and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want [...]
Presented by Matthew Curley, Director of Technical Operations, Customer Success at Toast About this talk It was during the COVID pandemic that Toast, a cloud-based restaurant management software company, realized that they had to up-level their customer experience to meet customers where they were - despite being unable to meet customers in-person at their restaurants. [...]