During this 30 minute session, we'll focus on 3 key areas: #1: How you can increase product usage with better discovery calls #2: Why you should not keep hosting the same product demos to kickstart your customers journey (and what to try instead!) #3: You’ll be shocked when I show you how you can 2X [...]
(For Go-to-Market and Revenue Teams at Customer Success Software Startups, Scaleups, and Small Businesses) The way that customer success leaders research and make purchase decisions has changed. Some of the biggest names in the tech industry have figured this out. And they are shouting it from the rooftops: Gartner found that 83% of a typical [...]
ABOUT THE CUSTOMER SUCCESS LEADERSHIP SKILLS SERIES Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers [...]
Event Details When: Sep 11, 2023 Location: Zoom A commercial mindset for CSM is a great asset to have as part of your career path and role maturity. At the same time, there are a few steps to consider when moving out from the comfort zone of being a “Fire Fighter/ problem solver” to impact revenue and growth. The [...]
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna [...]
Event Details When: Sep 14, 2023 Location: Register When Thursday, September 14 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your [...]
About this talk As buyer behavior continues to evolve at a fast pace, so must B2B marketing teams’ approach to implementing, executing, and optimizing new technology, like intent solutions. Now more than ever, revenue teams need data and insights to shape their go-to-market strategies but also need to overcome the challenges of change management. Join [...]
Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers an extensive range of leadership topics, such [...]
In today's competitive business landscape, Customer Success is the driving force behind long-term growth and prosperity. Join us as we unveil the insider secrets to crafting effective success plans that nurture your customers, align with their objectives, and lead to higher impact and success. Agenda 1. The foundation of an effective Success Plan 2. Best practices [...]
Welcome to Totango Live! 2023—our free flagship event showcasing the latest platform innovations, integrations, and industry leaders shaping the future of customer success. Sept. 21, 2023 @ 9 AM PT | 12 PM ET Innovation, leadership, and conversation shaping the next generation of customer success Join us for the first Totango Live! event as we [...]