Sales plans aren’t failing because teams are lazy—they’re failing because the playbooks are outdated. In this candid conversation, Mark Ward, Managing Consultant at Revenue Arc, and Glenn Haertel, Global Head of Sales at memoryBlue, unpack what it really takes to build high-performing sales teams in today’s complex, fast-moving environment. They’ll explore: -Qualification as a dynamic, [...]
Data can be noisy, and customers won’t always raise their hand to let you know there’s a risk. In this session, we’ll spotlight Team Agents—AI teammates that surface hidden risk and customer signals for your human team to act on. You’ll see: How agents aggregate signals across email, calls, usage, support tickets, and Slack What [...]
Sales may be hitting quota, but if customers are quietly leaving, your growth is at risk. In this live session, Dan Griffith and Jason Noble (Global VP Customer Solutions at PayComplete) will unpack how AI is reshaping customer success in 2025 — from spotting churn risks early to scaling personalized follow-up. We’ll cover: The biggest [...]
B2B buying behavior is evolving fast – has your content strategy kept pace? Join us for a first look at findings from the Momentum ITSMA Client Buying Index 2025. You'll gain exclusive insights into how B2B decision-makers are navigating the post-pandemic landscape, what drives them to select (or reject) suppliers, and the key moments where [...]
✨ Cross-Functional Collaboration That Works ✨ In today’s fast-paced business environment, effective collaboration across teams is essential—but how do you foster alignment and drive success when working with diverse functions? 🤝💡 Join us on August 20 at 6pm BST for an insightful virtual meetup as part of the Women in Enablement series by Sales Enablement Collective. 🚀 Led by Annabel Hosking, Global Sales Enablement [...]
Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
Cambridge Customer Success is an informal meetup of people working within Customer Success, in or around Cambridge. Come and join us for Drinks, Pizza great presentations and great discussions.
The Future of Customer Success: 2025 & Beyond brings together industry leaders and innovators to explore how data, AI, and cross-functional collaboration can elevate customer experience and scale success. From building agile CS teams to creating hyper-personalized journeys, this summit offers a forward-thinking space to share insights, foster connections, and shape the future of customer [...]
When people talk about tech stacks, the conversation usually stops at a list of tools. But here’s the reality: the stack is not the strategy. It’s the support behind it. In today’s world of blurred lines between customer education, community, in-app guidance, and digital success, the pressure is on: AI tools are hitting the market daily Execs [...]
About this talk In light of recent high-profile network disruptions, the urgency for robust quality management to protect critical infrastructure systems and services has never been clearer. As Information and Communications Technology (ICT) becomes the backbone of our modern society, the industry is at a crucial crossroads to elevate Quality Management to the forefront. Transitioning [...]