THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT [...]
Organizations are finding themselves face-to-face with more unplanned work than they have in the past. And, since the cost of disruption is closing in on $12,900/min and 73% of strategic objectives are being impacted, the search to minimize these disruptions is ever-increasing. A recent study from leading IT research firm Enterprise Management Associates (EMA) has [...]
Data is at the center of everything we do. Now, more than ever, businesses are challenged to protect their databases from increasing security threats. We’ve seen the headlines from high-profile security breaches, but what are the best practices to help ensure your data is protected? Join us for a 60-minute live session to learn how [...]
An informal monthly catch-up for Customer Success Managers of all levels to meet virtually, and discuss challenges over a coffee. This Customer Success Network Cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices virtually over a cup of coffee . ☕ This monthly virtual event provide [...]
Ask any chef, mise en place is key to keeping any kitchen running smoothly. It’s where you make sure ingredients are prepped, and workstations are organized before you begin assembling a dish, and saves time. We’ll discuss the mise en place of DCS: how to plan, organize and launch proactive digital strategies as organizations make [...]
With businesses today under increasing pressure to drive efficient growth, developing a customer data maturity roadmap is essential for unlocking new revenue, engagement, and optimization opportunities. But where do you start? Discover how Twilio Segment’s #1 Customer Data Platform (CDP) helps businesses like FOX, Instacart, Levi’s and more implement data-driven strategies with a three-step customer [...]
Description: Industry Insights, DXP Helpful Hints, A Case Study of Success
Join ChurnZero and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want to [...]
Companies continuously look for ways to keep pace with market changes and stay ahead of the competition as they expand and grow their financial footprint. There are many obstacles for businesses to overcome such as changing economic conditions, increasing inflation, and attracting and retaining employees with the appropriate skills—all while ensuring they are focused on [...]
About Join us for a virtual coffee break and meeting of Customer Success leaders as we discuss digital customer education programs. The goal of this virtual RYG is to bring together the leaders (directors and above) of B2B SaaS to build a community. We hope you’ll fire up your computer and join us as we [...]