AI is changing everything—including Customer Success, but let’s answer the questions on everyone’s mind: Will it make CSMs more valuable, or make them obsolete? Can AI help CS teams scale without adding headcount? And how do you keep the “human” in Customer Success when AI is running the show? The truth? AI won’t replace your [...]
Customer Success is no longer just about retention, it’s about driving growth. Are you ready to lead the charge? Join us on for an exclusive webinar hosted by Brent Krempges, Chief Customer Officer, Gainsight alongside guest hosts Michelle MacCarthy VP, Global Head of Customer Experience and Tim Eclair- Heath, VP, Global Head of Customer Success Operations, Unit4. You’ll walk away [...]
Join leading CS experts in Austin as they showcase real-world case studies, essential strategies, and innovative tools. Dive deep into key trends and success stories that will help you refine your onboarding, crush churn, and increase adoption, loyalty & expansion. We’re bringing together the brightest minds in customer success for two days of unrivaled networking, [...]
Join Industry leaders as they discuss the benefits of dynamic data for CX/EX vs. more traditional, timely feedback methods.
If your team needs to monetize customer success this year, join this valuable webinar led by customer onboarding and value realization expert, Donna Weber. Participants will receive an exclusive go-to-market template and gain invaluable insights and practical guidance on monetizing customer success services. This valuable webinar will enable you to: Describe the benefits of charging for [...]
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]
In today’s fast-paced digital world, a brand’s reputation can change in an instant. Understanding how to navigate a crisis and respond effectively is more important than ever. Join us for Navigating Crisis: How brand sentiment drives effective response, a deep dive into how monitoring and analyzing brand sentiment can be your key to managing critical situations. [...]
Bridge the gaps between channels and create customer journeys that inspire loyalty.
Get customer success certified in just one day with our live, CPD-accredited training on March 4 at 9 AM CET. What you'll get: ✅ Expert guidance on onboarding, retention, churn, renewals, and upsells. ✅ Real-time answers to your burning questions during the live session. ✅ Networking opportunities with like-minded professionals. ✅ Lifetime access to on-demand [...]
Oracle Guided Learning (OGL) is Oracle’s digital adoption platform that supports end users to complete tasks in the flow of work. Join us for a 45-minute live webinar to hear how Virgin Media O2 implemented Oracle Guided Learning to support end user adoption and drive business change for Oracle Fusion HCM. In addition to providing [...]