Health scores were created to manage risk, but many CS teams now overlook them. If most of your accounts appear “green,” yet renewals still surprise you, this session will explain the reasons and outline actionable steps. In this episode of Revenue-Grade Customer Success, we’ll examine Health Score Overload Syndrome, which occurs when health scores are [...]
RSVP today to join me on Wednesday, February 4, 2026 at 11 AM CT, for something you did not expect me to say about Customer Success! Today's Topic: NPS - Emotional Noise: Not a Churn Predictor A provocative, myth-busting session on why many Customer Success organizations think they're practicing CS—yet still fail to deliver meaningful, [...]
Customer Success teams are expected to use more AI. The problem is most teams aren’t told how. This hands-on workshop is designed for CS leaders and operators who want to move beyond theory and start applying AI to real workflows that improve retention, sharpen product insight, and support better decision-making. Led by two operators building [...]
Customer Success hasn’t changed in intent — but it has changed in execution. As customer bases grow, leaders struggle with churn and missed expansion because early signals are hard to surface, harder to connect across systems, and even harder to act on at the right time. Most post-sale work still happens too late and too [...]
AI as a Strategic Partner for CSMs is a highly interactive working session where you actively use AI to rethink how you prepare for meetings, plan accounts, communicate with customers, and prioritize your work. You'll collaborate with fellow CSMs, experiment with real scenarios, and leave with practical tools you can apply immediately to your book [...]
European companies aren’t waiting for global consensus. They’re investing more in Customer Success, digitising faster than North America, and focusing on education-first, scalable journeys that put the customer in control. Gainsight’s 2025 CS reveals how EMEA CS teams are evolving in real time—from how they’re leaning into digital and education-led journeys, adopting AI with greater [...]
A Real-world Transformation Journey with UCAL Consolidated automation strategy by migrating from UiPath to Oracle Integration In this one-hour webcast, Oracle, UCAL, and OneGlobe come together to explore how Oracle Integration with native Robotic Process Automation (RPA) can modernize labor-intensive, business-critical workflows—without introducing additional platforms or technical debt. With OneGlobe’s implementation expertise, UCAL automated two high-impact processes: Goods Receipt Note (GRN) Consolidation and Sales [...]
In this fireside chat, Totango CEO Keith Frankel and Appcues CEO Ryan Barry will dig into what’s really breaking customer journeys... and why value, not lifecycle stages, should drive the experience. From value-first growth to engagement and personas to lifecycle alignment, they’ll focus on how teams can stop treating customers the same, without sacrificing scale. [...]
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]
AI is rapidly making its way into Customer Success teams, but most leaders are still unsure how much value it's actually delivering. In this webinar, Rod Cherkas, author of The Chief Customer Officer Playbook and REACH, will share insights from Wave 1 of his AI in Post-Sale benchmark research, based on responses from ~190 CS and post-sale leaders across [...]