In today's hyper-competitive business landscape, driving revenue and fostering long-term customer loyalty are fundamental for sustainable growth. Traditional approaches to customer success for low-touch accounts often rely heavily on automated systems, self-service portals, and chatbots, delivering a poor experience by neglecting the essential human element that builds strong customer relationships that produce better financial results. [...]

Presented by Muddu Sudhakar CEO Aisera, Aneel Jaeel SVP CS McAfee, Scott Owen, VP Support Okta Jason English, Principal Analyst Intellyx About this talk Join Muddu Sudhakar, CEO of Aisera, Scott Owen, VP of Support - Customer Identity Cloud at Okta, and Aneel Jael, former SVP of Customer Success at McAfee and former SVP of [...]

Renewals are the largest source of revenue for SaaS companies, yet many organizations struggle to achieve growth and profit because of inefficient sales models. Join Jack Johnson, TSIA’s VP of Customer Growth and Renewal as he discusses how companies are orchestrating the use of renewal specialists to reduce the high cost of sales and improve [...]

Join ChurnZero, Kenect, and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want [...]

Presented by Matthew Curley, Director of Technical Operations, Customer Success at Toast About this talk It was during the COVID pandemic that Toast, a cloud-based restaurant management software company, realized that they had to up-level their customer experience to meet customers where they were - despite being unable to meet customers in-person at their restaurants. [...]

Join us for an in person conversation with Ireland based CS leaders on how we show the value of Customer Success in an economic downturn. CSN Cafes are designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the [...]

According to a recent MIT study, 74% of managers agree that effective management of independent contractors (freelancers, 1099s) is critical to their organization’s success. However, only 30% are prepared to manage a workforce that will continue to rely more on independent workers. As younger generations enter the workforce, and are increasingly turning to the gig [...]

An informal catch-up for Customer Success Professionals of all levels to meet online and share experience & knowledge. This Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the industry over a cuppa ☕. These Cafes [...]

When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to [...]

Is your customer education organization under-leveraging technology for content development, operations, credentialing, and sales and marketing? With ChatGPT and all things generative AI on the rise, customer education organizations need to leverage the results of TSIA’s Education Services Technology Stack Survey now more than ever. Please join Maria Manning-Chapman, Distinguished VP, Education Services Research, and [...]