ABOUT THE PRACTICAL CSM FRAMEWORK SERIES The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases and provides a pre-created set of responses to the most common challenges faced by the CS professional within each phase. Each response is [...]
Wednesday, April 19, 2:00 - 3:00 PM EDT In this thought leadership discussion, Northpass' CEO, Steve Cornwell, and ChurnZero's CEO, You Mon Tsang, will detail how although Customer Success is the last moat for competition in today's evolving market, there is one emerging area for CS teams to explore - customer education. Although learning was [...]
For April's edition of our Customer Success Leadership Conversations live webinar series, we welcome back a returning guest and a "friend of the family" in the form of Alan Fecamp, CS Leadership Recruitment Specialist at Zeren Global. Alan will be talking to our CEO and expert author Rick Adams on the topic of The 2023 [...]
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna [...]
When Thursday, April 27 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to [...]
ABOUT THE CUSTOMER SUCCESS LEADERSHIP SKILLS SERIES Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers [...]
In this webinar, we'll explore the benefits of a customer-centric mindset and provide practical strategies for integrating it into your startup culture. ✅ We'll cover the key principles and practices that startups can use to prioritize their customers and build long-term relationships with them. ✅ You'll learn practical tips for understanding your customers' needs, aligning [...]
The Path to Profitable XaaS The industry’s premier event for technology professionals driving organizational change. TSIA World INTERACT is the Path to Profitable XaaS The most interactive TSIA event format ever! TSIA World INTERACT offers an immersive experience for technology professionals driving organizational change! With an agenda offering a plethora of networking events and transformational [...]
When: May 9 @ 11am EDT Join us for a transformative webinar where we will explore strategies to help your team become more efficient and effective, enabling you to better serve your customers by engaging, educating, and empowering them exactly how, when, and where they want. In today's economic climate, customer-facing teams are often faced [...]
🗓 Date: May 10-11, 2023 📍 Location: Amsterdam What is the Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges. Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and [...]