Gainsight Essentials enables companies of any stage and size to start and scale their Customer Success team. Join us as we dive into features that make it easier than ever to apply standardization and efficiency to your CSMs' workflow: Standardize your team’s process and best practices with Playbooks Be more proactive and targeted with data-driven [...]
Gainsight Essentials enables companies of any stage and size to start and scale their Customer Success team. Join us on January 25th at 10am PT as we dive into features that increase efficiency in your CSMs' workflow, including: Standardize your team’s process and best practices with Playbooks Be more proactive and targeted with data-driven CTAs Give CSMs a [...]
TSIA tracks an index of fifty of the largest, publicly traded, global providers of technology services named The Technology and Services 50. TSIA also tracks an index of forty of the largest born in the cloud companies named the TSIA Cloud 40. Join Thomas Lah, TSIA’s Executive Director and Executive Vice President, for this 1-hour [...]
Wednesday, January 25, 2:00 - 3:00 PM EST Join Rod Cherkas, author of the upcoming book The Chief Customer Officer Playbook, as he shares actionable strategies you can use this performance review season to have better goal setting discussions with your manager. He will demonstrate that by following the tips he shares in his book, you [...]
An informal catch up for Customer Success Managers of all levels to meet, learn & discuss challenges over a drinks & food. For our first cafe of 2023, we will be joined by Alex Farmer who will be speaking to us about Customer Community in Customer Success Alex is the Chief Customer Officer at Nezasa, and founder and [...]
The rapid pace of innovation and business model transformations across the technology industry put increased pressure on product management. This specifically impacts the collective roles of strategy, offers, pricing, technical product, and product operations, to execute the strategies and practices that put the business on a sustainable and profitable growth trajectory. In this 45-minute interactive [...]
An increasing number of technology companies are hiring Chief Revenue Officers (CROs) to lead their revenue generation efforts. Sales and customer success teams, specialists, and partners all have key roles to play, but someone must see the big picture and coordinate their efforts. When the various customer-facing roles exist in their own silos, the effort [...]
Since TSIA started its XaaS Channel Optimization research efforts in the spring of 2019, TSIA has been on a quest to find the “North Star” of partner ecosystem practices for XaaS. Many companies are trying various approaches to building out ecosystems, estimating multipliers to depict their ecosystem’s network effect, launching marketplaces, and putting in place [...]
Join our host Minna Vaisanen and her guest Deborah Andrews, Director, Customer Office Operations at Unit4, as they discuss the latest hot-topic in CS, Strategic Customer Success Operations. In particular, the conversation will focus on driving efficiencies, growth, and KPI though CS Ops and talk about the real why behind the need for of CS operations!