B2B Marketing, Sales, Customer, & Product Leaders March 31 – April 3, 2025 | Phoenix & Digital Master Buying Mayhem Everything you thought you knew about your customers, markets, and business is changing — dramatically. Buyers are wielding more control with self-service habits, generational shifts are reshaping decision-making, and AI is changing how purchases are influenced. Add [...]
Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges across the customer journey. Gain key insights into CX, customer operations, and the latest innovations that will help you accelerate your career.
About this talk Join us for a presentation from internationally renowned content strategy expert Rahel Anne Bailie on improving content operations. Learn why organizations globally are working to streamline content production workflows, reduce bottlenecks, and focus their efforts on high-value tasks. This session tackles the often-overlooked challenge of content production efficiency. Many organizations focus on [...]
Data from TSIA’s 2024 Customer Success in Managed Services research journey reveals that many managed services providers (MSPs) are still in the early stages of establishing mature, customer success programs. This highlights a significant gap in leveraging customer success to its full potential within the MSP landscape.
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]
Customer Success (CS) has transformed from a 1996 concept to a revenue-driving imperative, especially for SaaS and service-based businesses. In today's volatile market, proactive customer engagement, adoption, and retention are no longer optional—they're essential for reducing churn and maximizing Net Revenue Retention (NRR).
Join us for a live webinar hosted by Minna Vaisanen (Customer Success Strategist), featuring David Collard (Customer Success Leader), as they explore how data and analytics can drive more confident, informed decision-making in Customer Success.
Are you struggling to demonstrate the business value of customer satisfaction? Without clear metrics, it’s difficult to justify investments in improving the customer experience. In this webcast, Jeff Rumburg will explore the ROI of customer satisfaction and how to measure its impact on your business. He’ll share strategies to improve satisfaction scores and translate them [...]
Join us for a live conversation on "How to Build Effective AI for Customer Success". Minna Vaisanen (CS Strategist) hosts Natalia Piaggio (CS Director) to explore how AI can be designed to truly support Customer Success teams in practical, meaningful ways.
The webinar targets all customer success teams that want to learn how to effectively boost their conversion rates to win over more paid customers. This topic is helpful for customer success because it directly impacts revenue growth by ensuring that more trial users become long-term customers.