Wednesday, January 25, 2:00 - 3:00 PM EST Join Rod Cherkas, author of the upcoming book The Chief Customer Officer Playbook, as he shares actionable strategies you can use this performance review season to have better goal setting discussions with your manager. He will demonstrate that by following the tips he shares in his book, you [...]
An informal catch up for Customer Success Managers of all levels to meet, learn & discuss challenges over a drinks & food. For our first cafe of 2023, we will be joined by Alex Farmer who will be speaking to us about Customer Community in Customer Success Alex is the Chief Customer Officer at Nezasa, and founder and [...]
The rapid pace of innovation and business model transformations across the technology industry put increased pressure on product management. This specifically impacts the collective roles of strategy, offers, pricing, technical product, and product operations, to execute the strategies and practices that put the business on a sustainable and profitable growth trajectory. In this 45-minute interactive [...]
An increasing number of technology companies are hiring Chief Revenue Officers (CROs) to lead their revenue generation efforts. Sales and customer success teams, specialists, and partners all have key roles to play, but someone must see the big picture and coordinate their efforts. When the various customer-facing roles exist in their own silos, the effort [...]
Since TSIA started its XaaS Channel Optimization research efforts in the spring of 2019, TSIA has been on a quest to find the “North Star” of partner ecosystem practices for XaaS. Many companies are trying various approaches to building out ecosystems, estimating multipliers to depict their ecosystem’s network effect, launching marketplaces, and putting in place [...]
Join our host Minna Vaisanen and her guest Deborah Andrews, Director, Customer Office Operations at Unit4, as they discuss the latest hot-topic in CS, Strategic Customer Success Operations. In particular, the conversation will focus on driving efficiencies, growth, and KPI though CS Ops and talk about the real why behind the need for of CS operations!
Our guest for February is Tae Hea Nahm and our topic is The Importance of Customer Success Management from an Investor's Perspective. Tae Hea is co-founder of investment company Storm Ventures, which invests in early-stage B2B tech and SaaS and they've created around 10 unicorns in the last 20 years. Prior to this, Tae Hea [...]
About Over the past few years, the discipline Customer Success has exploded. As the industry grows, so do the open roles—and the number of people applying for those lucrative positions. So what does it take to thrive in this emerging field? How is it different from customer service, or customer support? What is customer success [...]
Embracing the new future of privacy means embracing privacy software // Live Thursday, March 2 at 11am PT / 2pm ET With a predicted recession looming as we start 2023, companies and employees alike are feeling pains as they face budget cuts and layoffs. And with smaller budgets comes increased scrutiny on cost-center teams not traditionally [...]